Frequently Asked Questions

Account

How do I save my favorite blends?
After you complete creating your blend on the Café Infinity App just tap the "Next" button, Name your blend, provide a description with flavor notes and then click the "SAVE" button. Your all done! Your Personal unique blend has been saved in your account for future reference.
How can I change my password?
In the Café Infinity App, Click the "PROFILE" button then under settings you will see the "CHANGE MY PASSWORD" button.
Can I setup automatic Shipments for my favorite coffees?
Absolutely! Just look for the "Subscribe and Save" button on the product detail page within the Café Infinity Webstore.
Why do I need to create a profile?
Creating a profile within the Café Infinity App allows you to use the Coffee Blend Creator features as well as save your unique blend creations for future reference.

Coffee

What impact does the roast level have on the taste?
The darker the roast, the more you taste the flavors of the roasting process. Darker roast coffee coffees tend to provide a smoky flavor while lighter roast coffees tend to be smoother. Mix and match various roast levels within and across origins to experience more interesting and complex blend flavor profiles.
What grinding level do you use for your coffees?
All Café Infinity coffees are offered in a fine grind
Will the grind level you utilize work with my brewer?
Yes. If the grind is finer than you would like, shorten the brewing time. And if the grind is coarser than you would like, extend the brewing time.
Is the coffee kosher certified?
Yes, all of our Café Infinity Single Origin coffees are Kosher Certified.
What does body mean in the context of coffee taste?
Body is like the "weight" of the beverage in your mouth. An anaology: Skim Milk has a "light body" and Half and Half has a "heavy body"
What does brightness/acidity mean in the context of coffee taste?
Brightness/Acidity is not a taste, but rather a sensation you feel-- usually towards the back and sides of your tongue.
What does flavor intensity mean in the context of coffee taste?
Some flavors are more delicate (such as floral) than others (such as smokey).
Can I buy larger quantities of my favorite single origin?
Quality is our #1 Priority. To ensure the ultimate freshness for the single origin coffees ingredients you order from Cafe Infinity all our coffees are small batch roasted and packed immediately into our 3 oz. bags. We do offer a subscription auto ship program if you would like to ensure that you never run out of you Cafe Infinity Single Origin Coffees.
How do I know which coffee I need for my blend?
That's the beauty of Café Infinity...Endless Possibilities! You can start out with one of our starter kits or just purchase your own selection and use the Café Infinity app to help guide you as you create a blend as unique as you.
How many cups of coffee do I get from my coffee order?
General brewing guide is 2 TBS (10g) per 6 oz Cold Water
Is the coffee package recyclable?
Our bags are designed to ensure ultimate freshness. They are not recyclable.
How much coffee should I use?
General brewing guide is 2 TBS (10g) per 6 oz Cold Water. Adjust ratio to find the right flavor for YOU!
Where can I buy in my area?
Café Infinity is only sold online via our App and at cafeinfinity.com. Enjoy Endless Possibilities delivered straight to your door with just a click
What type of beans do you use Arabica or Robusta?
We use only the finest 100% Arabica beans in all of our Café Infinity Single Origin Coffees.

Blending

How can I learn more about coffee and blending?
Download our Café Infinity App in the app store or visit cafeinfinity.com to learn more about coffee blending and the Endless Possibilities.
What does blending mean?
Blending is when you combine two or more single origin coffees.
How do I get started in making my own blends?
Simply download our Café Infinity App in the app store, order your single origin coffee ingredients and once they arrive use the app to get creative.
Where can I get inspirations for my blend?
Download our Café Infinity App in the app store to get inspired.
Do I need to buy every single origin coffee to make a blend?
No, but we recommend starting with at least 8 different varieties to truly experience the fun of blending
Do you sell additional supplies to help with the blending process?
Absolutely! Visit cafeinfinity.com to view our entire assortment of accessories to help get your creative juices flowing. From pour-over coffeemakers and filters, to storage racks and measuring scoops we have everything you'll need to create delicious, unique coffee blends to suit your mood.
Do I have to use all the same roasts in my blend or can I mix different roasts?
You can mix different roasts. Keep in mind that darker roasts will tend to dominate lighter roasts, so adjust your blend percentages accordingly
What would make a medium intensity blend?
To create a medium intensity blend stick with medium to light roast single origin coffees
What would make a strong intensity blend?
To create a strong intensity blend stick with medium to dark roast single origin coffees
Can you suggest a blend that would be close to what I currently enjoy drinking?
Absolutley! Our Café Infinity Master Blenders have devleoped a few starter blends that have similar taste profiles to your favorite coffee shop blends. Visit the Café Infintiy app to check them out and give them a try.

Shipping & Order

Why isn't my discount code applying?
The discount code may have expired; it is not valid for the item(s) in your cart; can only be used once.
How can I place an order?
You may place your order online at www.cafeinfinity.com or by calling us at (833) 520-CAFÉ (2233)
Can I cancel my order?
Please verify your orders before submitting as orders are final once submitted
Can I ship coffee to someone else?
Yes, you may ship to another address
Will tax be charged in the check out process?
Where applicable, taxes are applied accordingly. Coffee is taxable in some regions.
What payment options are available?
We accept Visa, MC , Amex, Pay Pal, Apple Pay
What is your return policy?
We guarantee your satisfaction and will refund or replace the product within 60 days from the purchase date. All orders must be returned in the original packaging for a full refund less the shipping & handling charges. For returns please contact: Blendmaster@cafeinfinity.com
What should I do if there's an issue with my coffee?
We guarantee your satisfaction and will refund or replace the product. Do not discard the coffee, please email us at: Blendmaster@cafeinfinity.com for instructions.
Where do you Ship to?
We ship to all 50 states and US territories
Do you ship outside the US?
We currently do not ship outside the US
How long will it take for my order to arrive?
You will recceive your orders within 5-7 business Days
Can I track the status of my order?
"Yes, Login to your account then Select Order tracking; Enter your email and Order Number. Your order tracking number is also included in your shipping confirmation email, click on the link for delivery status"
Do you ship to P.O. Boxes?
Yes, we do ship to P O Boxes
What shipping carriers do you use?
Orders are shipped via USPS, FEDEX or UPS
I didn't receive my order, what can I do?
Please email us at Blendmaster@cafeinfinity.com or call us at (833) 520-CAFÉ (2233)
How can I get free shipping?
FREE shipping is available for all orders $75.+
How much do you charge for shipping? 
$00.00-$34.99: $ 6.95 
$35.00 -$74.99: $ 9.95 
$75.00+: FREE
Do you gift wrap?
We do not offer specific gift wrap options.
How do I cancel my order?
Please verify your orders before submitting as orders are final once submitted
Can I have multiple ship to's?
Yes, you may ship to other addresses
Where does the coffee ship from?
Your order is shipped from NY
How do I return a product?
Please call us at (833) 520-CAFÉ (2233) for instructions before returning the product

Technical Issues

I wasn't able to check out
Please submit developer feedback via the app or call us at (833) 520-CAFÉ (2233)
I couldn't install the APP on my phone
Please check to make sure you are using either an iPhone with IOS version 9.0 or higher or an Android Phone with Version 4.4 or higher.
Is the App available for Android devices?
The App is available on any Android phone as long as you have Android version 4.4 or newer.
Is the App available for IOS devices?
The App is available on any iPhone as long as you have IOS version 9 or newer.
Can I use the App on my tablet as well?
Currently the Café Infinity Blending Tool App is only available for Apple and Android Smartphones.
Can I use the App on my Laptop as well?
Currently the Café Infinity Blending Tool App is only available for Apple and Android Smartphones.

Accessories

Where does the rack come from?
Our high quality, Stainless Steel Storage Rack is produced in China
Does the rack come in a different color or material?
Currently we offer the storage rack in Stainless Steel
How large is the rack?
The Café Infinity Storage Rack dimensions are approximately 13 1/4" x 6 1/2" x 6 1/2"
Where do the tins come from?
Our Café Infinity storage tins are currently made in China
Is it safe to store my coffee in the tins?
Yes, each Café Infinity Storage tin is specially designed to hold (1) 3oz bag of our single origin coffees. They are FDA approved and BPA Free.
Do the tins come in a different color?
Currenlty we offer the storage tins in a matte black finish
Is the tin BPA Free?
Yes, the Café Infinity storage tins are BPA Free
Are the scoops BPA Free?
Yes, the stainless steel scoops are BPA Free
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